Refund policy
Last updated 14 November 2026
Our promise
If Audinary Pro isn't right for you, ask for a refund within 14 days of a payment, whether it is your first payment or a renewal, and we'll refund it in full. You don't need to give a reason.
How to ask
Write to hello@audinary.io from the email address on your account, and say you'd like a refund. Tell us which payment it is if you can. We reply within a few working days. Approved refunds go back to the payment method you used, and how long they take to show depends on your bank or card provider, usually 5 to 10 working days.
Cancelling
You can cancel at any time from Settings, or by writing to hello@audinary.io. A cancellation stops future renewals and takes effect at the end of the period you've already paid for, so you keep Pro until then. Cancelling doesn't refund the current period by itself: ask for a refund as above, within 14 days of the payment.
Plans bought in the app stores
If you bought Pro through Apple's App Store or Google Play, that store handles the payment, so refunds and cancellations go through them: use your App Store or Google Play subscriptions and purchase history.
Your legal rights
This policy is in addition to the rights you have by law, which we don't limit. For example, consumers in South Africa, the EU, the UK and some US states have rights to certain refunds or remedies if a digital service is faulty or not as described.
Payments
Payments on the website are processed by our payment provider, which acts as the seller of record and shows its own name on your receipt and statement. See our terms for the rest of how plans work, and our privacy policy for how payment details are handled.