Terms of use

Who we are and what these terms cover

Audinary is run by Artemis Systems (Pty) Ltd, a company registered in South Africa (registration number 2024/645462/07). “We” and “us” mean that company. These terms apply when you use the Audinary app, the website at audinary.io and anything else that links to them (together, the “service”). By creating an account or using the service, you agree to them and to our privacy policy. If you don't agree, please don't use Audinary.

You must be at least 18 years old to use Audinary. By using it you confirm that you are, and that you have the legal capacity to agree to these terms.

Your account

You're responsible for your account and for keeping your sign-in details safe. Give us a real email address, keep it up to date, and tell us if you think someone else has got into your account. We email you when your account is signed in on a new device, and you can end every session at any time with “Sign out of all devices” in Settings. You can delete your account at any time from Settings.

Your papers

You keep ownership of what you upload. By uploading a paper you confirm that you have the right to use it this way, for example because you wrote it, it is openly licensed, or you have lawful access to it for personal study. You give us permission to store it, process it, send the text and images in it to the service providers described in our privacy policy, and turn it into audio, only so we can provide the service to you. We don't claim any other rights in your papers, and we don't publish or sell them. The audio is for your own use.

Don't upload anything unlawful, anything that infringes someone else's rights, anything you don't have the right to use, or files designed to harm the service. You're responsible for what you upload.

If you send us feedback or ideas, we may use them without owing you anything. They don't include your papers.

AI-generated audio

Audio is made automatically from the text of a paper, with the help of AI. The narration is read by synthetic voices, not by real people. It can contain mistakes, such as misread equations, tables or figures, a wrong word, or a wrong summary. It is not a substitute for reading the paper itself, so check anything important against the original. Don't rely on it for medical, legal, financial or safety decisions.

Acceptable use

Don't:

• try to break, overload or get around the limits or security of the service, or access other people's data;
• use bots or other automated tools to create accounts, scrape the service or upload papers in bulk;
• copy, reverse engineer or try to extract the source code of the app, except where the law allows it;
• resell the service or the audio it produces, or use it to build a competing product;
• pretend to be someone else, or send us false information;
• upload malware or anything else meant to harm the service or other people;
• use the service to break the law.

We may limit or suspend accounts that break these rules.

Plans, payments and cancelling

Audinary has a free plan with limits on how many papers you can add each week and how large they can be. Paid plans lift those limits. Prices and limits can change, and we'll show them in the app before you pay.

Paid plans are billed through Apple's App Store, Google Play, or our web checkout, under that provider's terms. A paid plan renews automatically each period until you cancel, and you consent to being charged each time. Cancel any time: for a plan bought through Apple or Google, cancel in your App Store or Google Play subscriptions; for one bought on the web, cancel in Settings or write to hello@audinary.io. A cancellation takes effect at the end of the period you've paid for. Refunds are covered in ourrefund policy, and for store purchases by the store you paid through, and by the law where you live. If we change a price, we'll tell you in advance, and it applies from your next renewal.

The mobile app

If you use the Audinary app, we give you a limited, revocable, non-transferable licence to install it on devices you own or control and use it as these terms allow. If you got the app from Apple's App Store or Google Play, then: these terms are between you and us, not Apple or Google; they have no duty to provide support or maintenance for the app, and they aren't responsible for claims about it; if the app doesn't meet a warranty, you can tell the store and it may refund the price you paid; you must also follow the store's own terms; you confirm you aren't in a country under a US embargo or on a US list of restricted parties; and Apple and Google can enforce these terms against you as third-party beneficiaries.

Our property

We own the service, including its software, design, voices and branding, and the Audinary name and logo. Apart from the licence above and your own papers, nothing in these terms gives you ownership of any of it.

Copyright complaints

We respect other people's rights. If you believe something stored on Audinary infringes your copyright, write to hello@audinary.io with the subject “Copyright notice” and tell us: who you are and how to reach you; what work you say is infringed; which paper or file, or what link, you're complaining about; that you believe in good faith that the use isn't authorised; and that your information is accurate and that you're the owner or authorised to act for them. Please sign it with your name. We review complaints, may remove or disable the file and tell the person who uploaded it, and will give them a chance to respond. We may close the accounts of people who repeatedly upload infringing material. A false complaint can have legal consequences for you.

Changes, availability and ending your use

We work to keep Audinary available, but we can't promise it will always be uninterrupted or error-free. We may change, suspend or stop parts of it. You can stop using Audinary and delete your account at any time. We may suspend or end your account if you break these terms or the law, or to protect the service or other people, and we'll tell you why where we reasonably can. When your account ends, your right to use the service ends too. Anything that by its nature should survive, such as the sections on liability and disputes, still applies.

Our responsibility to you

The service is provided “as is” and “as available”. We make no promise that it will meet your needs, or that the audio or any information in it is accurate or complete. Keep your own copies of your papers, as we can't promise the service will never lose data.

To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profit, lost data or lost opportunity, and our total liability for anything arising from the service is limited to what you've paid us in the 12 months before the claim. You agree to cover our reasonable losses from claims by other people that arise from what you upload or from your breach of these terms.

Nothing in these terms limits rights you have by law that can't be limited, including consumer protection rights where you live (for example under South Africa's Consumer Protection Act).

Governing law and disputes

These terms are governed by the laws of South Africa. If we have a disagreement, please write to hello@audinary.io first so we can try to sort it out. If we can't, the courts of South Africa have jurisdiction, though if you are a consumer you may also bring a claim in the courts where you live where the law gives you that right.

General

These terms are the whole agreement between you and us about Audinary. If part of them is found unenforceable, the rest still applies. If we don't enforce a right straight away, we haven't given it up. We may transfer our rights and duties to a successor company, and we'll tell you if we do. You agree that we may give you notices electronically, by email or in the app, and that doing so satisfies any requirement that they be in writing.

California users: if a complaint with us isn't resolved to your satisfaction, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

Changes to these terms and contact

We may update these terms. If a change matters, we'll update the date above and tell you in the app or by email, and continuing to use Audinary afterwards means you accept it. Questions? Write to hello@audinary.io.